Man With Van Acton Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Acton provides removal, transport, delivery, and related moving services to customers. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these terms. Please read them carefully before you proceed. They are intended to be fair, clear, and practical, and they apply to all service requests unless we agree otherwise in writing. In these terms, ???we??�, ???us??�, and ???our??� refer to the service provider, and ???you??� or ???the customer??� refer to the person requesting the service.

1. Booking process
A booking is made when you provide the required service details and we confirm availability and pricing, either by written confirmation, email, text message, or other agreed method. Before accepting a booking, we may request information such as the collection and delivery addresses, property access details, item list, floor levels, parking arrangements, time preferences, and any special handling needs. The moving van service is quoted on the information supplied at the time of enquiry, so it is important that all details are accurate and complete.

We reserve the right to decline or amend a booking if the information provided is incomplete, misleading, or materially changes before the move date. Unless stated otherwise, quotations are based on the scope of work described at the time of booking and may be subject to adjustment if there is a change in volume, access, timing, waiting time, or additional labour requirements. A booking is only secured once we have confirmed it and, where applicable, received any required deposit or pre-authorisation.

2. Customer responsibilities
You are responsible for ensuring that all items are ready for collection at the agreed time and that the property is safely accessible. This includes arranging suitable parking or notifying us in advance of any restrictions, ensuring keys or access codes are available where relevant, and making sure fragile, valuable, or prohibited items are identified before the move begins. If items require dismantling, wrapping, lifting assistance, or specialist equipment, you must tell us in advance so that we can assess whether additional resources are needed.

You must also ensure that items are adequately packed unless we have agreed a packing service. We do not accept responsibility for poor-quality packing, insecure boxes, or items that were already damaged, unstable, or unsuitable for transport. Where the man and van Acton team provides packing materials, these are supplied for the intended service only. Any delay caused by missing keys, waiting for occupants, poor access, or unready goods may be chargeable in line with the applicable hourly or fixed-rate terms.

3. Payments
Payment terms will be confirmed during booking and may vary depending on the type of job. Unless agreed otherwise, payment is due immediately upon completion of the service. We may accept payment by bank transfer, card, cash, or other agreed methods. If a deposit is required, the booking will not be fully confirmed until that deposit is received. Deposits may be non-refundable where work has been reserved, staff allocated, or third-party costs incurred, subject to your statutory rights.

Where the service is charged on an hourly basis, the clock may start when our team arrives at the first agreed location or when loading work begins, depending on the terms confirmed for the booking. Minimum charges may apply. Overtime, waiting time, tolls, parking charges, congestion-related charges, and any additional labour requested by you may be added to the final invoice where applicable and agreed or reasonably necessary to complete the job. We may suspend or refuse work if payment terms are not met or if there is a clear risk of non-payment.

4. Cancellations and rescheduling
You may cancel or reschedule a booking, but notice must be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether costs have already been incurred. If you cancel with short notice, especially after the team has been dispatched or has arrived on site, you may be charged a reasonable fee to cover time, fuel, labour, and administrative costs. A repeated pattern of late cancellations or changes may result in refusal of future bookings.

If we need to cancel or reschedule due to events beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, staff illness, or safety concerns, we will try to offer an alternative time or date. We will not be liable for indirect losses caused by such changes, but we will use reasonable efforts to minimise disruption. In the event that the customer is not present and no access can be obtained, we may treat the job as a late cancellation or failed attendance, depending on the circumstances.

5. Liability and limitation
We will exercise reasonable care and skill in providing the service. However, our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, normal wear and tear, defects in items, or damage caused by insecure packing, hidden fragility, or inadequate instructions from the customer. It is your responsibility to inform us of any items that are especially fragile, valuable, antique, or difficult to handle.

Unless required by law, we are not liable for loss of profits, loss of business, loss of opportunity, or indirect and consequential losses. Our total liability for any proven loss or damage arising from the service will not exceed the amount paid or payable for the specific job giving rise to the claim, except where such limitation is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

6. Claims for damage or loss
Any claim for damage, loss, or shortage must be reported as soon as reasonably possible and, where practical, before the team leaves the delivery location. Supporting evidence, including photographs and a description of the issue, may be requested. You must give us a reasonable opportunity to inspect the alleged damage and to consider the claim. Claims relating to hidden damage or items packed by the customer may be more difficult to assess and may not be accepted if there is no clear link to our handling of the goods.

7. Waste regulations and disposal
Where our service includes removal of unwanted items, rubbish clearance, or disposal of materials, both parties must comply with applicable UK waste laws and regulations. We only transport and dispose of waste where this has been agreed in advance and in accordance with the relevant legal requirements. You must accurately describe any waste, including furniture, electrical items, bulky waste, garden waste, construction debris, or hazardous materials. Illegal, unsafe, or restricted waste will not be collected unless we have expressly agreed and are properly authorised to do so.

You must not include prohibited items in any load without prior approval. This may include asbestos, chemicals, paint, solvents, clinical waste, pressurised containers, gas bottles, batteries requiring special handling, or items that require a licensed specialist contractor. If such items are discovered unexpectedly, we may refuse to move them, segregate them, or leave them behind, and any resulting delay or extra cost may be charged to you. Where waste transfer documentation or evidence of lawful disposal is required, you agree to cooperate by providing accurate information and, where appropriate, signing the necessary paperwork.

We aim to dispose of waste responsibly and may use licensed facilities, reuse routes, or recycling processes where appropriate. The customer acknowledges that some items may be subject to specific environmental or statutory rules. You remain responsible for ensuring that any waste you ask us to remove belongs to you or that you are authorised to have it removed. If you knowingly misdescribe waste, ask us to carry prohibited materials, or request disposal in a way that breaches legal obligations, we may refuse the service and, where required, report the matter to the appropriate authority.

8. Delays, access problems, and force majeure
We are not liable for delays caused by events outside our reasonable control, including traffic disruption, adverse weather, road closures, industrial action, public authority restrictions, or emergency situations. If access is limited by narrow stairs, poor parking, blocked entrances, lift failures, or other site conditions not disclosed before the booking, additional charges may apply or the service may need to be adjusted. You are responsible for notifying us of any access limitations that could affect the safety, timing, or cost of the move.

If our team is unable to complete the service due to matters beyond our control or due to incorrect information supplied by you, we may charge for work already carried out, including travel time, waiting time, loading attempts, and any reasonable costs incurred. We may also decline to continue if doing so would create an unsafe working environment or risk damage to property, goods, or vehicles. In those circumstances, we will act reasonably and proportionately, taking account of the circumstances at the time.

9. Goods not accepted for carriage
For safety, legal, and insurance reasons, we may refuse to carry items that are hazardous, illegal, improperly packaged, or otherwise unsuitable for transport. We may also refuse to carry live plants, perishable food, animals, or items that need special temperature control unless this has been explicitly agreed in advance. Any item that is unusually heavy, oversized, or complex to move may require prior assessment and may incur additional charges. The final decision on whether an item can be moved safely rests with our team on the day.

10. Subcontracting and team allocation
We may use employees, agents, or subcontractors to provide part or all of the man with van service. Where we do so, we remain responsible for the service to the extent required by law and by these terms. We may allocate the most appropriate vehicle size, crew size, and equipment based on the job details provided. If the actual requirements differ from the original booking, we may amend the service approach and charge accordingly.

11. Changes to the service
If you request changes after a booking has been confirmed, including date changes, additional stops, extra items, or revised access arrangements, we may re-quote or adjust the price. Any agreed variation should be confirmed in writing where practical. A change request does not guarantee availability, and we are not obliged to accept amendments that materially alter the nature or scale of the original job. Where the altered service requires more time or resources, the price may increase to reflect the revised scope.

12. Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising under or in connection with these terms, except where mandatory legal rights provide otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

13. General provisions
No failure or delay by us in enforcing any provision of these terms shall constitute a waiver of that provision. Any waiver must be in writing to be effective. If any term is held to be unlawful or unenforceable, it will be modified to the minimum extent necessary to make it lawful and enforceable, while preserving the original commercial intent where possible. These terms form the entire agreement between the parties in relation to the service, except for any specific written variations agreed before or during the booking.

Nothing in these Terms and Conditions affects your statutory rights as a consumer. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these terms. The man with van Acton service may update these terms from time to time, and the version in force at the time of booking will apply unless a different version has been expressly agreed. By proceeding with the booking, you acknowledge that you have read, understood, and accepted these conditions.