Terms and Conditions

Man with Van Acton Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Acton provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 The Company means Man with Van Acton, the provider of removal and transport services.

1.2 The Customer means any individual, business or organisation that books or uses the services of the Company.

1.3 Services means any removal, collection, delivery, loading, unloading, packing, transport or related service provided by the Company.

1.4 Goods means all items, furniture, personal belongings, equipment and other property that the Company is requested to move, transport or handle.

1.5 Booking means an order for Services made by the Customer and accepted by the Company.

1.6 Service Area means the geographical areas in which the Company operates, including Acton and surrounding locations, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van removal services, including the loading, transport and unloading of Goods between specified addresses within the Service Area or to other locations by prior agreement.

2.2 The Company may also provide, where agreed in advance, additional services such as assistance with packing, furniture dismantling and reassembly, and removal of certain types of non-hazardous waste in compliance with applicable regulations.

2.3 The exact scope of the Services, including the number of personnel, size of vehicle, estimated duration and any additional work, will be agreed with the Customer at the time of booking.

2.4 The Company reserves the right to refuse to move or handle Goods that, in its reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or may cause damage to property, vehicles or personnel.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels, as notified from time to time.

3.2 When making a Booking, the Customer must provide accurate and complete information, including:

(a) collection and delivery addresses and details of access at both locations;

(b) the nature, approximate quantity and size of the Goods to be moved;

(d) any parking restrictions, time limitations, or access issues at either address;

(e) preferred date, time and estimated duration of the Service.

3.3 The Company will provide a quotation based on the information supplied. Quotations are indicative and may be fixed price or estimated, as specified by the Company.

3.4 A Booking is only confirmed when the Customer has accepted the quotation, and the Company has acknowledged that acceptance. The Company may require a deposit or prepayment as a condition of confirming the Booking.

3.5 Any changes requested by the Customer after a Booking has been confirmed, including changes to time, date, addresses, or scope of work, are subject to the Company’s availability and may result in changes to the price.

4. Prices and Payments

4.1 Prices are based on factors such as the time required, distance travelled, number of personnel, size of vehicle, and the complexity of the move.

4.2 The Company may charge by the hour with a minimum hire period, or may offer a fixed price for clearly defined jobs. The applicable pricing basis will be stated in the quotation and Booking confirmation.

4.3 Additional charges may apply for:

(a) delays caused by inaccurate information or lack of access;

(b) waiting time beyond the agreed start time;

(d) tolls, congestion charges, parking fees or fines incurred due to circumstances beyond the Company’s control;

(e) handling of unusually heavy, bulky or fragile items requiring special equipment or extra staff.

4.4 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move. The Company may, at its discretion, require full or partial payment in advance.

4.5 The Company accepts payment methods notified to the Customer prior to or at the time of the Service. All payments must be made in cleared funds.

4.6 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts and to withhold delivery of Goods until full payment is received.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a Booking by giving notice to the Company through an accepted communication channel.

5.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may, at the Company’s discretion, be refunded or credited, minus any reasonable administrative costs.

5.3 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain all or part of any deposit paid and to charge a cancellation fee, which may be up to the full expected charge for the Booking.

5.4 If the Customer is not present, not ready, or fails to provide access at the agreed time and address, this may be treated as a cancellation, and the Company may charge a call-out or cancellation fee.

5.5 The Company will use reasonable efforts to accommodate amendments requested by the Customer, but such changes are subject to availability and may result in additional charges.

5.6 The Company reserves the right to cancel or reschedule a Booking due to events beyond its reasonable control, including but not limited to vehicle breakdowns, severe weather, accidents, staff illness, or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably possible and, where feasible, offer an alternative date or time. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

6. Customer Responsibilities

6.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, protected and ready for transport, unless packing services have been agreed;

(b) disconnecting and securing all appliances prior to the arrival of the Company;

(c) arranging suitable parking for the Company’s vehicle at both collection and delivery addresses, and covering any associated costs or permits;

(d) ensuring safe and adequate access to the premises, including stairways, lifts, corridors and doorways;

(e) being present, or ensuring a responsible representative is present, during the move to provide instructions and confirm that the Service has been completed as required.

6.2 The Customer must not request the Company to transport any prohibited or unsafe items, including but not limited to:

(a) illegal substances or items;

(b) firearms or ammunition without proper and lawful authorisation;

(d) perishable goods likely to spoil during transport;

(e) live animals, unless expressly agreed in writing.

6.3 The Customer is responsible for any loss, damage, penalty or expense arising from their failure to comply with these obligations.

7. Company Responsibilities and Liability

7.1 The Company will exercise reasonable care and skill in providing the Services and handling the Customer’s Goods.

7.2 The Company’s liability for loss of or damage to Goods is limited to direct physical loss or damage caused by the Company’s negligence, subject to the exclusions and limitations in this section.

7.3 The Company shall not be liable for:

(a) loss or damage arising from inaccurate, incomplete or misleading information supplied by the Customer;

(b) loss or damage to Goods that were not adequately packed or protected by the Customer when packing services were not provided;

(c) damage to goods with pre-existing defects or inherent vice, including items that are fragile, poorly assembled or not designed to be moved;

(d) loss or damage caused by wear and tear, leakage, atmospheric or climatic conditions, or infestation;

(e) loss of data or information from any electronic device or storage medium;

(f) indirect, consequential or economic loss, including loss of profit, revenue, opportunity, or enjoyment.

7.4 The Company’s total liability in respect of any one event or series of connected events shall not exceed the lower of:

(a) the reasonable replacement value of the damaged or lost Goods; or

(b) a monetary cap to be specified by the Company, notified to the Customer prior to the Service.

7.5 The Customer must notify the Company in writing of any visible loss or damage to Goods or property as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. For non-visible damage, the Customer must notify the Company within a reasonable time after discovering the issue and provide evidence of the alleged loss or damage.

7.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

8. Damage to Property

8.1 The Company will take reasonable care to avoid damage to the Customer’s property, including buildings, fixtures and fittings, during the provision of the Services.

8.2 The Customer must make the Company aware of any particular risks, fragile structures, or vulnerable areas, such as weak staircases, low ceilings, narrow doorways, or delicate flooring.

8.3 The Company shall not be liable for damage to property caused by the movement of large or heavy items where the Customer has requested such items to be moved and where, in the Company’s reasonable opinion, moving the items presents a risk of damage.

8.4 Any claim for damage to property must be reported to the Company as soon as reasonably practicable and supported by photographic or other evidence.

9. Waste and Environmental Regulations

9.1 The Company may, by prior agreement, remove certain types of non-hazardous waste, such as unwanted furniture or domestic items, in conjunction with a removal service.

9.2 All waste collection and disposal will be carried out in accordance with applicable waste management and environmental regulations. The Company will only dispose of waste at authorised facilities.

9.3 The Customer is responsible for accurately describing any items presented as waste and for ensuring that no hazardous or prohibited materials are included.

9.4 The Company reserves the right to refuse to collect or dispose of any item that it reasonably believes to be hazardous, illegal, contaminated, or unsuitable for removal.

9.5 Additional charges may apply for waste removal, recycling services, or any special handling required for particular items.

10. Insurance

10.1 The Company maintains insurance appropriate to the nature of its business, which may include public liability cover. Details of such insurance are available on request.

10.2 The Customer is encouraged to obtain their own insurance for Goods in transit or storage, especially for high-value items, as the Company’s liability is limited under these Terms and Conditions.

11. Delays and Events Beyond Control

11.1 The Company will use reasonable efforts to adhere to agreed dates and times, but timing cannot be guaranteed.

11.2 The Company is not liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, mechanical breakdowns, public transport disruptions, strikes, or acts of third parties.

11.3 Where possible, the Company will keep the Customer informed of any significant delays and will take reasonable steps to minimise disruption.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that an attempt can be made to resolve it promptly.

12.2 Formal complaints should be submitted in writing, providing full details of the Booking, the issue encountered, and any supporting evidence. The Company will investigate and respond within a reasonable time.

13. Privacy and Data

13.1 The Company will collect and use personal information provided by the Customer only for the purposes of managing bookings, providing Services, receiving payments, and handling enquiries or complaints.

13.2 The Company will take reasonable steps to protect personal data and will not sell or unlawfully disclose such data to third parties, except as required by law or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including disputes relating to their existence, validity or termination.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.

15.5 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior discussions, correspondence or understandings.